Terms & Shipping
1. GENERAL INFORMATION
Norolaser.com is an Internet domain owned by Noro Laser, whose registered office is located in rua Betanzos 5 , 15703 Santiago de Compostela, Spain. Noro Laser provides the services and sells the products described on this website.
2. PURPOSE
The purpose of this website is to allow general access to all users to the services offered by Noro Laser. The use of this website implies acceptance of all the provisions included in this notice in the version published at the time of access.
3. SERVICE
Noro Laser may modify or interrupt, at any time and without prior notice, both the configuration of the website, its conditions, and its contents, without any liability arising from such changes.
The user agrees not to use the contents of this website for activities contrary to law. In any case, Noro Laser shall not be held responsible for the use that users make of the website contents.
Noro Laser is not responsible for the content of external links that may appear on the website, nor for statements made by third parties.
Noro Laser shall not be liable for any damage that may occur to the user’s equipment as a result of browsing this website.
Noro Laser informs that this website may use cookies or similar technologies to improve user experience. These tools will not collect personal data without the user’s consent.
The user shall be liable for any damages caused to Noro Laser due to non-compliance with these conditions.
4. PRIVACY AND DATA PROTECTION
Noro Laser informs users that any personal data provided (including data sent via email) will be incorporated into files under its responsibility.
Such data will be treated with strict confidentiality and appropriate technical measures will be applied to prevent unauthorized access, loss, or alteration.
The data provided, for which the user gives explicit consent, will be used exclusively to:
- Provide the requested service
- Communicate with the user
- Process payments and issue invoices
Data may only be shared with third parties when strictly necessary to fulfill the service.
The user guarantees the accuracy of the data provided. Noro Laser reserves the right to take appropriate action in case of false or inaccurate information.
Users may exercise their rights of access, rectification, erasure, and objection by contacting us
5. INTELLECTUAL AND INDUSTRIAL PROPERTY
All intellectual property rights of the contents of this website, including its design, images, and source code, are the exclusive property of Noro Laser.
Any reproduction, distribution, public communication, or transformation, in whole or in part, without the express authorization of Noro Laser, is strictly prohibited.
All trademarks, trade names, and distinctive signs appearing on this website are protected by law.
6. APPLICABLE LAW AND JURISDICTION
Any dispute related to this website shall be governed by Spanish law. The competent courts for resolving any conflict shall be those of Spain.
TERMS OF SERVICE
The use of this website is subject to the following terms and conditions. Please read them carefully. By accessing this website and using its services, you acknowledge that you have read, understood, and agreed to these terms without reservation.
All prices for services and, where applicable, shipping costs include VAT, unless otherwise required by law.
All orders require acceptance of the pricing and service specifications detailed at the time of purchase.
As Noro Laser provides custom laser cutting services, all orders are made according to the specifications provided by the client. It is the client’s responsibility to ensure that all submitted files, designs, dimensions, and instructions are correct before confirming the order.
In case of service unavailability or technical limitations, Noro Laser reserves the right to cancel the order and issue a full refund.
DELIVERY AND ACCEPTANCE
Upon receiving the order, the client must verify that the package and its contents are in good condition.
If the package shows visible damage or signs of mishandling, the client should refuse delivery and notify Noro Laser immediately via email.
RETURNS AND CANCELLATIONS
Due to the custom and personalized nature of the services provided, returns, exchanges, or cancellations are not accepted once production has started.
No returns will be accepted for:
- Custom designs
- Personalized items
- Services executed according to client specifications
DEFECTIVE OR INCORRECT ORDERS
Returns or claims will only be accepted in the following cases:
- Manufacturing defects
- Errors caused by Noro Laser
In such cases, Noro Laser will evaluate the issue and, if confirmed, offer:
- A replacement of the service, or
- A full refund
The client must notify the issue within 7 days of receiving the order.
REFUNDS
If a refund is approved, it will be processed using the original payment method.
The time required for the refund to appear may vary depending on the client’s bank or payment provider.
LIABILITY
Noro Laser will act with maximum diligence in providing the agreed services and delivering orders.
However, Noro Laser shall not be held responsible for:
- Delays caused by shipping carriers
- Technical failures beyond its control
- Force majeure events (strikes, transport disruptions, etc.)
- Errors in files or specifications provided by the client
Additionally, Noro Laser is not responsible for damages resulting from improper use of the final product.
PAYMENT METHODS
Payments must be completed before production begins.
If you wish to arrange alternative payment methods (such as bank transfer), please contact us.
INTERNATIONAL ORDERS
These conditions apply primarily within Spain and serve as a general guideline.
For international orders, certain conditions (such as shipping times, costs, or customs fees) may vary. The client is responsible for any applicable duties or taxes.
For more information, please contact us.
COOKIE POLICY
WHAT ARE COOKIES?
Cookies are small text files that are downloaded to your device when you visit a website. They allow the website to recognize your device and store information about your preferences or past actions.
Cookies help improve your browsing experience by enabling basic functions such as page navigation, access to secure areas, and remembering your preferences.
WHAT TYPES OF COOKIES DO WE USE?
At Noro Laser, we use the following types of cookies:
Analytics Cookies (Google Analytics)
These cookies are used to understand how visitors interact with our website. They help us measure and analyze traffic, user behavior, and performance in order to improve our services.
These cookies are managed by third parties such as Google.
You can learn more about how Google uses your data here:
https://policies.google.com/privacy
Technical / Essential Cookies
These cookies are necessary for the proper functioning of the website. They enable core features such as security, network management, and accessibility.
Without these cookies, the website may not function correctly.
Optional Cookies (if applicable)
We may use additional cookies for improving user experience, such as remembering preferences or optimizing content. These will only be used with your consent where required.
COOKIE MANAGEMENT
You can allow, block, or delete cookies at any time through your browser settings.
Below are links to manage cookies in the most common browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Safari
- Opera
Please note that disabling cookies may affect the functionality of this website.
CONSENT
When you first visit this website, you will be informed about the use of cookies and given the option to accept or reject them, in accordance with applicable regulations.
By continuing to browse the site after accepting cookies, you consent to their use under the terms of this policy.
UPDATES TO THIS POLICY
Noro Laser reserves the right to update this Cookie Policy at any time to reflect changes in legal requirements or website functionality.
CONTACT
If you have any questions about this Cookie Policy, you can contact us.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept the following payment methods:
- Visa
- Mastercard
- PayPal
All payments must be completed before production of the service begins.
WHY MIGHT MY CREDIT CARD BE DECLINED?
Your card may be declined for one of the following reasons:
- The card may have expired. Please check the validity date.
- The card limit may have been reached. Please contact your bank to ensure sufficient funds are available.
- Some of the information entered may be incorrect. Please verify that all fields have been filled in correctly.
If the problem persists, we recommend contacting your bank or trying an alternative payment method.
CAN I REQUEST AN INVOICE FOR MY COMPANY?
Yes. You can request an invoice by:
- Contact us
- Or adding your company details during checkout
We will issue the invoice with the information provided.
IS IT SAFE TO USE MY CREDIT CARD ON THIS WEBSITE?
Yes. All payments are processed through secure payment gateways with SSL encryption, ensuring that your data is protected.
We do not store your payment details. Transactions are handled directly by certified payment providers.
ARE OTHER PAYMENT METHODS AVAILABLE?
If you wish to use alternative payment methods such as bank transfer, please contact us.
We will provide you with the necessary instructions and conditions.
PROCESSING TIME
All orders are custom-made based on client specifications.
Production typically takes 2–5 business days, depending on the complexity and quantity of the order.
Orders will only enter production once payment has been successfully confirmed.
SHIPPING COSTS
- Orders of 10 pieces or more → Free shipping
- Orders of fewer than 10 pieces → €4.80 shipping fee
Shipping costs will be calculated and displayed at checkout.
DELIVERY TIMES
Shipping times vary depending on the destination:
- Europe: typically 3–10 business days
- International: up to 2 weeks
Please note that, depending on the destination country and postal services, delivery may take up to 25 days in some cases.
SHIPPING METHOD
All orders are shipped via Standard Priority Mail, unless otherwise specified.
Express shipping options may be available upon request if you need faster delivery.
All shipments include tracking information, allowing you to monitor your delivery status.
INTERNATIONAL SHIPPING
We ship worldwide from Spain.
Product prices remain the same for international orders, regardless of destination. However, customers outside the EU may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
DELIVERY ISSUES
Once the order has been shipped, Noro Laser is not responsible for delays caused by postal services, customs, or other external factors.
If your order has not arrived within the expected timeframe, please contact us.
We will assist you in tracking your shipment.
CUSTOM SERVICES POLICY
Due to the custom and made-to-order nature of our laser cutting services, returns, exchanges, or cancellations are not accepted once production has started.
All orders are produced according to the specifications provided by the customer. For this reason, it is the customer’s responsibility to ensure that all designs, files, dimensions, and instructions are correct before confirming the order.
NON-RETURNABLE SERVICES
We do not accept returns or exchanges for:
- Custom laser cutting services
- Personalized designs or made-to-order items
- Orders completed according to the customer’s specifications
Requests based on personal preferences (e.g., design choice, size selection, or change of mind) will not be accepted.
DEFECTIVE OR INCORRECT ORDERS
We will only accept claims in the following cases:
- Manufacturing defects
- Errors caused by Noro Laser
If you believe your order is defective or incorrect, you must contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos showing the defect
Once the issue is reviewed and confirmed, Noro Laser will offer:
- A replacement, or
- A full refund (including shipping costs, if applicable)
RETURN CONDITIONS (IF APPLICABLE)
If a return is approved, the item must be:
- In its original condition
- Unused and not altered
Returns that do not meet these conditions may be rejected.
SHIPPING COSTS FOR CLAIMS
- If the issue is due to an error by Noro Laser, we will cover all shipping costs.
- In all other cases, shipping costs will not be refunded.
IMPORTANT
We do not accept:
- Returns sent without prior approval
- Cash on delivery (COD) returns